A message from our CEO
At CSAA Insurance Group, we exist to help AAA members and communities prevent, prepare for, and recover from life’s uncertainties with care and compassion. Our enduring purpose guides how we serve our members and partners, and how we operate as a company.
This year’s Impact Report provides a focused view of our progress across Planet, People and Practice. It includes key metrics, highlights from the past year, shifts in our priorities and context that connects this work to our long‑term strategy. For more detailed program information and historical data, please refer to our 2024 Impact Report.
As an insurer, we see firsthand how climate risk, economic shifts and evolving member expectations are reshaping our industry. We have a responsibility to respond with focus and discipline. That means embedding sustainability into our operations, investing in our people and communities, and maintaining strong governance and risk management.
In 2025, we advanced toward our 2030 emissions goals, including reductions in building energy use and paper consumption. We strengthened the employee experience and increased engagement across our workforce. We expanded our community impact through affordable housing investments, volunteerism and inclusive sourcing. We enhanced governance, cybersecurity and responsible AI practices that protect our members and the company.
Building climate resilience supports our members and communities. Investing in our people drives better service and innovation. Strong governance and cybersecurity safeguard the trust placed in us. Together, they strengthen our ability to deliver sustainable value over the long term.
I am proud of the progress reflected in this report and grateful to the employees and partners who advance this work every day.
Thanks for taking the time to review our 2025 Impact Report and for the trust you place in CSAA Insurance Group.
Mike Zukerman
President and CEO
CSAA Insurance Group
Making a difference in our communities
Planet
Building resilience for the future
We are committed to building resilience across our business to address the impacts of climate change and support our members, partners and communities. Our sustainability strategy is guided by our 5Cs Framework: Carbon Footprint, Culture, Community, Consumer and Communication. Together, these focus areas help us integrate sustainability into everyday decisions and create long-term value.
People
Our people make the difference
At CSAA, our people are our greatest strength. We foster an inclusive, engaging workplace where employees feel supported, valued and empowered to do their best work. By continuously improving our processes and partnering with suppliers who share our values, we deliver exceptional service to our members, partners and communities.
Practice
Operating with integrity and accountability
Our Practice pillar reflects our commitment to strong governance, ethical business practices, responsible data management and effective risk oversight. Through cybersecurity, AI governance, compliance and board oversight, we build trust and help ensure CSAA remains resilient, transparent and prepared for the future.