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We strive to attract and retain top talent by fostering an inclusive and engaged workforce—because when employees feel supported and heard, they deliver exceptional service to our members and partners.
Our employees are the heart and soul of the company. We are proud of the culture we create together. Our employees continuously tell us they find fulfillment in serving AAA members, and are motivated by the growth and innovation this commitment brings. They are inspired by our deep community engagement and motivated by working alongside diverse, talented colleagues who serve with care and compassion.
Our differences, visible and invisible, make every individual at CSAA Insurance Group valuable. We foster a culture where all employees feel a sense of belonging and can can share their diverse perspectives and thrive. CSAA has several Employee Resource Groups and Diversity Councils that support the company’s mission and give everyone in our community a voice.
We continuously learn and grow, with an eye to the future, to address ever-changing member needs. We invest in ourselves by building skills and developing our employees so they achieve both personal and collective goals. We offer coaching and employee development programs such as the Aspiring Leaders Development Program and the Accelerators program.
We enhance our employees’ quality of life by providing a wide variety of tools and resources that actively support their physical, emotional and financial well-being. We were honored to be recognized for the Best Wellness Program by the California HR Excellence Awards and for Best Companies for Work-Life Balance by the Comparably Awards.
Our approach to work prioritizes people over places, recognizing that meaningful work, collaboration, and belonging do not depend solely on physical proximity. In 2025, we refined our workplace model into two role types—office and home-flex— with the majority of employees in home-flex roles.
Systems Thinking is a core capability that supports leaders in examining complexity, identifying root causes and making sustainable decisions.
Our workplace awards reflect how our people serve AAA members, support one another and help build a community where everyone belongs.
