Mike Zukerman was appointed president and CEO of CSAA Insurance Group in May 2024, following his tenure as interim CEO since August 2023. He leads an innovative, customer-driven organization focused on serving AAA members during life's uncertainties.
Mike Zukerman was appointed president and CEO of CSAA Insurance Group in May 2024, following his tenure as interim CEO since August 2023. He leads an innovative, customer-driven organization focused on serving AAA members during life’s uncertainties.
With more than 100 years of experience serving AAA members, CSAA Insurance Group offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs. CSAA Insurance Group has been rated A or better by AM Best for more than 90 years, and is one of the top property and casualty personal lines insurers in the United States.
In his previous role as executive vice president and chief legal officer, Mr. Zukerman provided legal, regulatory and compliance oversight and guidance for the company and served as legal advisor to the board of directors, the CEO and other senior executives. Prior to joining CSAA Insurance Group, he was a senior executive with GeoVera Holdings, Critical Path, Sega and Netopia.
Mr. Zukerman was named 2017 Corporate Counsel of the Year by the San Francisco Business Times, and has been a frequent speaker at various technology, intellectual property and software law seminars. For several years he was a guest lecturer on law and entrepreneurship at UC Berkeley’s Haas School of Business. Mr. Zukerman serves on the boards of the American Property Casualty Insurance Association (APCIA) and the Bay Area Council (BAC), as well as the Executive Committee for BAC, and is a former board member of the California Chamber of Commerce. He earned his law degree at the Washington College of Law at American University and his BA at the University of California at Berkeley.
Katie Evans
Executive Vice President, Chief Legal Officer
Katie Evans is the Executive Vice President and Chief Legal Officer for CSAA Insurance Group. In this role, she provides legal, regulatory and compliance oversight and guidance for the company as well as serving as its legal advisor.
Katie Evans is the Executive Vice President and Chief Legal Officer for CSAA Insurance Group. In this role, she provides legal, regulatory and compliance oversight and guidance for the company and serves as legal advisor to the board of directors, the CEO and other senior executives.
Previously she served as Vice President, Regulatory & Government Affairs, working closely with the board of directors and executive leadership team on all regulatory matters and was accountable for the development and implementation of the government affairs strategy.
In addition, Ms. Evans serves on the board of the National Conference of Insurance Guaranty Funds, a non-profit organization that provides national assistance and support to the property and casualty guaranty funds located in the U.S., as well as the California Chamber of Commerce. She has also served on CSAA’s pro bono committee supporting free legal programs offered to local communities.
Prior to joining CSAA Insurance Group, Ms. Evans was an insurance regulatory partner with Dentons, one of the largest law firms in the world. She co-authored “Dentons’ Guide to Insurance Market Regulation,” and was recognized as a “Rising Star” by Law360.
Ms. Evans graduated with honors from University of California, Santa Cruz and received her law degree from University of California, Hastings, where she was managing editor of the Hastings Law Review.
Andrea Hecht
Executive Vice President, Chief Financial Officer
Andrea Hecht leads the Finance division and is responsible for accounting, financial planning and analysis, audit, investments, tax functions, real estate, business continuity, security and enterprise risk management.
Ms. Hecht leads the Finance division and is responsible for accounting, financial planning and analysis, audit, investments, tax functions, real estate, business continuity, security, and enterprise risk management. In her previous role as controller, she oversaw general ledger, financial reporting, tax and enterprise disbursements. Prior to joining the company in 2017, she was a managing director in the assurance practice of BKD, LLP focused solely on insurance companies in the property/casualty and life/health space, and spent 12 years at Ernst & Young providing accounting services to clients in the property/casualty insurance, financial services, retail and manufacturing industries. Ms. Hecht is a Certified Public Accountant with experience in US GAAP and statutory accounting, SEC filings and SOX 404. She is a board member of Trinity Center, and also serves as executive sponsor for both the company’s PRIDE Employee Resource Group and Wellness Champion Network. She is a member of the American Institute of CPAs and has an accounting degree from Ohio State University.
Jeffrey W. Huebner
Executive Vice President, Commercial Insurance
Jeff Huebner is Executive Vice President of Commercial Insurance for CSAA Insurance Group. He leads the company's development of commercial insurance products and solutions, reinsurance and corporate insurance. In this role, he focuses on the diversification of CSAA's portfolio by building new insurance products for the sharing economy and mobility sector.
Jeff Huebner is Executive Vice President of Commercial Insurance for CSAA Insurance Group. He leads the company’s development of commercial insurance products and solutions, reinsurance and corporate insurance. In this role, he focuses on the diversification of CSAA’s portfolio by building new insurance products for the sharing economy and mobility sector.
Mr. Huebner has served in a variety of roles at CSAA Insurance Group for more than 23 years, working most recently as Chief Risk Officer. He brings 30 plus years of deep industry knowledge, with prior experience that includes large commercial insurance brokerage, risk management for a real estate investment trust, personal lines insurance sales, and accident and health insurance claims and service.
He has previously served on the boards of AAA Life Insurance Company, California Insurance Guarantee Association, the California FAIR Plan, and in an advisory role for the California Wildfire Innovation Fund. He holds a Bachelor of Arts from Dickinson College (Carlisle, Penn.) and Master of Business Administration in Finance from Notre Dame de Namur University (Belmont, Calif.).
John Ingersoll
Executive Vice President, Strategy Planning and Execution, and CEO Chief of Staff
As Executive Vice President of Strategy Planning and Execution, and CEO Chief of Staff at CSAA Insurance Group, John leads the effort to drive clarity around enterprise priorities, foster transparency in the company's performance against goals and metrics and facilitate collaboration across leadership groups to execute company strategy.
As Executive Vice President of Strategy Planning and Execution, and CEO Chief of Staff at CSAA Insurance Group, John leads the effort to drive clarity around enterprise priorities, foster transparency in the company’s performance against goals and metrics and facilitate collaboration across leadership groups to execute company strategy. His team ensures the company has clear and strong strategic plans.
Before assuming his current role, Mr. Ingersoll held numerous positions at CSAA, including head of Corporate Innovation and vice president of Brand & Customer Experience. Prior to joining CSAA in 2013, he served as head of Brand for Farmers Insurance Group, vice president at 21st Century Insurance, senior vice president at InsWeb Corporation, and senior vice president at Countrywide Financial, among others.
Mr. Ingersoll holds a bachelor’s degree from the University of California, Berkeley, and a law degree from the UCLA School of Law.
Melissa Jones
Executive Vice President, Chief Human Resources Officer
Melissa Jones leads the company's efforts in people programs including corporate culture; talent acquisition and management; leadership development; total rewards, employee communications and strategic events; charitable programs; inclusion and belonging; external affairs; agent and agency communications; and sustainability.
Ms. Jones leads the company’s efforts in people programs including corporate culture; talent acquisition and management; leadership development; total rewards, employee communications and strategic events; enterprise change management; charitable programs; inclusion and belonging; external affairs; agent and agency communications; and sustainability. Under her leadership, the company has achieved a perfect score in the Human Rights Campaign’s corporate equality index for LGBTQ workplace equality, and she co-founded the company’s Women’s Professional Network, which was created to empower women to take risks, use their voice and make an impact in the workplace and in the community. She is also the executive sponsor of the Black Employees Association. Ms. Jones has been recognized with the Industry Leader Award from the Professional Business Women of California, and also sits on the board of Disability Rights Advocates. She received a bachelor’s degree in social sciences from California Polytechnic State University and her MBA from Brandman University.
Bradley Lontz
Executive Vice President and Chief Information Officer
As Executive Vice President and Chief Information Officer at CSAA Insurance Group, Brad Lontz leads the company's technology division, overseeing the strategy, execution and innovation that drive CSAA's digital experience for customers, agents and employees.
As Executive Vice President and Chief Information Officer at CSAA Insurance Group, Brad Lontz leads the company’s technology division, overseeing the strategy, execution and innovation that drive CSAA’s digital experience for customers, agents and employees.
Mr. Lontz is a seasoned technology executive with over 25 years of leadership experience across the insurance, financial services, supply chain and consulting industries. He has a proven track record of leading enterprise-wide digital transformation, integrating technology after large-scale acquisitions and building high-performing technology organizations.
Before joining CSAA in 2025, Mr. Lontz served as CIO at CopperPoint Insurance, where he unified legacy technology platforms and delivered a cloud-based policy, billing and claims solution—reducing technology run costs by over 35%. He previously held CIO roles at the California Dental Association and Nautilus Insurance, where he modernized systems and introduced scalable platforms that supported sustained growth and operational efficiency.
Earlier in his career, he held senior leadership positions at Liberty Mutual Insurance, Cummins Inc., and Price Waterhouse, with a focus on e-business strategy, customer engagement and global technology delivery.
Mr. Lontz holds a Bachelor of Science in computer and electrical engineering from Purdue University and an MBA from the Kelley School of Business at Indiana University. He is a published thought leader and has spoken at Purdue University and Indiana University about the role of technology in business innovation.
Ryan Vigus
Executive Vice President, Personal Lines Product
Ryan Vigus leads CSAA Insurance Group's auto and home personal lines, and his team develops and manages insurance products that serve the needs of AAA Members. His scope also includes creative services, brand management, user experience, customer experience, customer research and insights, partner relationship marketing, campaign planning and analytics, and advanced data analytics.
Mr. Vigus leads CSAA Insurance Group’s auto and home personal lines, and his team develops and manages insurance products that serve the needs of AAA Members. His scope also includes creative services, brand management, user experience, customer experience, customer research and insights, partner relationship marketing, campaign planning and analytics, and advanced data analytics. He began his career in actuarial and led the auto pricing team before transitioning to state product management. Mr. Vigus serves as chair of the board of directors and the Executive Committee for the Insurance Institute for Business and Home Safety (IBHS), serves on the Personal Lines Rating Committee for AIPSO, and is a Fellow of the Casualty Actuarial Society. He has a master’s degree in applied mathematics from Bowling Green State University (Ohio).
Bob Valliere leads the claims, front line underwriting, service, and process and performance teams, as well as policyholder communications and parts of marketing campaign management, operations and production. He has a broad background of executive-level experience in claims, policyholder service, underwriting, training, technology transformations and merger/acquisitions.
Mr. Valliere leads the claims, front line underwriting, service, and process and performance teams, as well as policyholder communications and parts of marketing campaign management, operations and production. He has a broad background of executive-level experience in claims, policyholder service, underwriting, training, technology transformations and merger/acquisitions. Prior to joining the company in 2004, he was senior assistant vice president with Amica Mutual Insurance Company within their claims executive department. He serves on the executive leadership committee for the Insurance Information Institute, advisory board for the Insurance Research Council and as an advisory board member for The Trust for Public Land. He has a bachelor’s degree, majoring in accounting, from University of Connecticut.
